Help centre
How your order reaches you
Outfiqe delivers within Nepal. Even if you buy from several brands, most orders arrive together in one parcel.
The journey, step by step
You place your order
Enter your city at checkout. We show your delivery fee and expected dates before you pay.
Our rider collects it
For most brands, an Outfiqe rider picks up your pieces from the brand.
We check it at our hub
We check each piece and pack your whole order into one parcel.
A delivery partner brings it to you
A courier company takes the parcel to your door and calls you to arrange the handover. Keep your phone on.
See it in action
Common questions
What will delivery cost?
It depends on your delivery zone. Each zone has its own fee, charged once per order, and orders at or above your zone's free-delivery threshold ship free. Cash on delivery adds a small handling fee. You see every fee before you order.
How long will it take?
It depends on where you live. The expected dates are on your checkout and order pages. They are estimates, not guaranteed dates.
How do I follow my parcel?
Sign in and open Your orders. The order page shows each step and links to the delivery partner's own tracking page.
Why did part of my order arrive separately?
A few brands still send their part of the order themselves. Your order page shows those as a separate delivery.
What if nobody is home?
If a delivery attempt fails, the delivery partner will try again.
What if I refuse a cash-on-delivery parcel?
You pay nothing, including the delivery and handling fees. After 2 refused deliveries within a year, cash on delivery is no longer offered on that account or phone number, but you can still pay online.
My order says delivered, but I didn't get it.
Open the order and tap "I didn't receive this" on the parcel within 3 days of delivery. Our team will look into it with the delivery partner.
The full rules
This page is a plain guide. The full rules are in our shipping and delivery policy.
Need help with an order?
Tell us your order number and we'll look into it.