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Sign in and open Your orders. Each order shows its current status: placed, packed, shipped or delivered.

You can cancel an order yourself while it is still placed or packed. Once it ships, it can no longer be cancelled from your account, so contact us instead.

Delivery time depends on your area. Kathmandu Valley is usually the fastest. Other zones take longer. The delivery estimate for your address is shown at checkout.

Cash on delivery, eSewa and Khalti. Cash-on-delivery orders add a small handling fee, shown before you pay.

For wallet payments, you're taken to eSewa or Khalti to authorise the payment. Your order is confirmed once the payment is verified. For cash on delivery, you pay the rider on delivery.

If a wallet payment doesn't confirm within an hour, the order is released and any charge is reconciled. If you were charged and the order didn't confirm, contact us with your order details.

Return eligibility, timelines and how refunds are issued are set out in our return and refund policy. Start there, then contact us to begin a return.

Refunds are issued to the original payment method where possible. Cash-on-delivery refunds are arranged directly. Timelines are in the return and refund policy.

Yes. You can browse without an account, but saving items, checking out and tracking orders require a verified email.

Sign in, open Settings, then Security, and use Change password. If you're locked out, use Forgot password from the sign-in screen.