Legal

Return & refund policy

This policy sets out your cancellation and return rights, and how Outfiqe handles refunds.

Last reviewed: [NEEDS INPUT: effective date]

Working draft. This document is pending a formal review and is not yet legally binding. Bracketed items marked NEEDS INPUT require confirmed company details before publication.

Cancelling before dispatch

You can cancel an order yourself, free of charge, while it is still marked placed or packed. Do this from Your orders. Once the order is marked shipped, it can no longer be cancelled from your account. Contact us instead.

Returns after delivery

[NEEDS INPUT: the return window (for example, X days from delivery), which items are eligible, condition requirements (unworn, tags attached, original packaging), and any non-returnable categories such as innerwear or final-sale items.]

  • Wrong item, missing item, or an item that arrived damaged or faulty: contact us within [NEEDS INPUT: number] days of delivery with photos. We'll arrange a replacement or full refund at no cost to you.
  • Change of mind: [NEEDS INPUT: whether this is accepted, and who pays return delivery.]

How to start a return

  1. Contact us from the contact page with your order number and the reason.
  2. We'll confirm whether the item is eligible and how to send it back.
  3. Once we receive and check the item, we process your refund.

Refunds

  • Wallet payments (eSewa, Khalti): refunded to the original wallet where the provider supports it, otherwise handled directly.
  • Cash on delivery: refunded by an agreed method, since no online payment was taken.
  • Delivery fees are refunded when the return is due to our or the brand's error, and otherwise [NEEDS INPUT: state whether delivery fees are refundable on change-of-mind returns.]
  • Processing time: [NEEDS INPUT: expected number of days once the return is approved.]

Items sold by brands

Products are sold by independent brands. Outfiqe coordinates returns and refunds on your behalf and is your point of contact. You do not need to deal with the brand directly.

Your statutory rights

This policy is in addition to any rights you have under applicable consumer-protection law in Nepal, which are not affected. [NEEDS INPUT: confirm consumer-law references.]